Terms & Policies

Using our website

Access to and use of the Web Hosting Cymru website is subject to these terms. By accessing, browsing or using any part of the website, you accept these terms. If you do not agree, you should stop using the website.

You must not use the website in a way that:

• Is not in our best interests
• Introduces viruses, Trojans, worms, logic bombs or other malicious or harmful material
• Infringes intellectual property rights, privacy rights or confidentiality rights
• Is fraudulent, criminal, unlawful or in breach of any applicable law or regulation
• Misrepresents facts or impersonates another person or organisation
• Is defamatory, discriminatory, offensive, threatening, hateful, pornographic, obscene, malicious or abusive
• Contains material that is inaccurate or outdated
• Conflicts with these terms, our Privacy Policy or our Cookies Policy

Content submitted to the website

Any information or material submitted to the website will be treated as non-confidential and non-proprietary. You grant us a worldwide, royalty-free, irrevocable, assignable and sub-licensable licence to use that material for the website and for our general business purposes. You also waive moral rights in relation to such material.

Availability, accuracy and security

The website is made available free of charge. Content on the website is for general information only and does not amount to advice. We may update, suspend, withdraw or restrict access to the website at any time without notice. We do not guarantee that the website will always be available, uninterrupted, secure or free from bugs or viruses.

Website liability

We accept liability only where it cannot lawfully be excluded, including death or personal injury caused by our negligence and fraudulent misrepresentation. Subject to that, we exclude all conditions, warranties and other terms that may otherwise apply to the website. We are not liable for indirect or consequential loss arising out of use of, inability to use, or reliance on the website.

Intellectual property

We or our licensors own all intellectual property rights in the website and all materials on it. You may use and print limited extracts for your own internal, personal and private use only. You must not reproduce, republish, broadcast, transmit, modify or otherwise exploit website content without our prior written permission.

Third-party links and linking to us

We are not responsible for third-party websites linked from this website. You must not frame this website without our written consent. We may permit a link to our homepage, provided it is fair, lawful and does not damage our reputation. We may withdraw that permission at any time without notice.

Using our services

These terms govern the hosting and related services we provide. By ordering or using our services, you agree to these terms.

Services we provide

Our services may include website hosting, domain registration, email services, WordPress hosting, reseller hosting, migrations and related digital solutions. We may modify, suspend or discontinue any aspect of our services with reasonable notice where appropriate.

Account registration and security

You must provide accurate and complete information when registering for services. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised use of your account.

Payments and billing

• Fees are payable in advance on a monthly or annual basis, as agreed
• Failure to make payment may result in suspension or termination of services
• Domain registration fees, setup fees and migration-related fees are non-refundable unless otherwise stated in writing
• Other fees are non-refundable unless we expressly state otherwise in writing

Service availability

We aim to provide at least 99.9% uptime on hosting services, excluding scheduled maintenance. We are not liable for downtime caused by events outside our reasonable control, including force majeure, DDoS attacks or upstream outages.

Backups and data

You remain responsible for your own data and backups. While we may offer backup facilities, we do not guarantee the availability, completeness or recoverability of any backup.

Security

You are responsible for securing your websites, scripts, applications and login credentials. We are not liable for unauthorised access caused by weak passwords, outdated software or user negligence.

Termination

You may cancel services at any time with written notice. We may suspend or terminate services if you breach these terms or fail to make payment.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, to the maximum extent permitted by law, we are not liable for loss of data, revenue, business, profits, goodwill or other indirect or consequential loss. Our total liability to you is limited to the total fees paid by you to us in the preceding 12 months.

Website, email and domain migration

We may offer free or paid migration services, which can include moving website files, databases, email accounts and in some cases domain configuration.

Important migration conditions

• Migration timescales vary depending on the complexity of the setup
• You are responsible for ensuring your own backups are in place before migration begins
• We will take reasonable care during migration, but we do not guarantee uninterrupted service during the process
• Migration, setup and related first-year service fees are non-refundable where stated as part of your package

Domain names

Domain registration services are subject to the terms and rules of the relevant registry and registrar. You are responsible for ensuring that the registration details you provide are accurate and kept up to date.

Your responsibilities

• Ensuring domain registration information is accurate
• Renewing domains before expiry
• Checking that the domain you register does not infringe the rights of a third party

We are not responsible for loss of a domain caused by failure to renew, incorrect contact details, registry action or matters outside our reasonable control.

Using our platform responsibly

You may not use our services for unlawful, harmful or abusive purposes. This includes, without limitation:

• Hosting or distributing malware, ransomware, phishing pages or malicious code
• Sending spam or operating unsolicited bulk email campaigns
• Hosting offensive, abusive, illegal or exploitative content
• Infringing copyright, trade marks or other rights
• Attempting to gain unauthorised access to systems, accounts or networks
• Using services in a way that negatively affects server stability or other customers

We reserve the right to suspend or terminate any account that breaches this policy, with or without notice, depending on the severity of the issue.

How we use personal data

We collect and process personal data where necessary to provide services, operate accounts, respond to enquiries, process payments, deliver support and comply with legal obligations.

Data we may collect

• Name, address, email address and telephone number
• Account, billing and transaction information
• Technical usage information relating to our website and services

We process data in line with UK GDPR and the Data Protection Act 2018. Full privacy details should be set out in our dedicated Privacy Policy page.

Cookies on our website

Our website may use cookies and similar technologies to improve functionality, remember preferences, measure performance and support analytics.

• Essential cookies help core website functions work correctly
• Analytics cookies help us understand how users interact with the website
• Third-party cookies may be set by services integrated into the website

You can usually control cookies through your browser settings. Full details should be provided in a dedicated Cookies Policy.

Updates and legal jurisdiction

We may update these terms and policies from time to time. Any updated version posted on our website will take effect from the date it is published. Continued use of our website or services after that date constitutes acceptance of the updated terms.

These terms are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory law requires otherwise.